[rt-users] How can I get ANY ticket change to notify an Owner?

[Matt England]

At 8/21/2005 06:41 PM, Patrick Morris wrote:
>No, normally requesters aren't notified of every change (which, 
>personally, I appreciate -- I wouldn't want to spam requesters with every 
>little change we make to their tickets).

Yes, I might like such restrictions in some 
environments/situations/organizations; in others I will want all the 
notifications.

>However, you could send all those changes to them with some very simple 
>scrips.  Most of the conditions and templates are already there for you.

Excellent.

Could someone possibly step me through these Scrip changes?  I run a 
startup business, and I've pretty much used up my RT-admin-time quota just 
getting the server up and running--namely figuring out *all* of the 
permissions management.

Now I'm looking to not have to spend myself a couple hours teaching myself 
Scrip management.

I hope I'm not being inappropriate with proposal:  I'll paypal anyone $10 
USD if they can step me through the Scrip management of setting up the 
requirements for this scenario.  (I've already bombed on my other attempt 
at Scrip management for owner-setting-via-email stuff; check out my other 
email thread.)

-Matt


>Matt England wrote:
>
>>How can I get ANY ticket change to notify an Owner?
>>
>>For example, while testing my RT site, I updated, as account X, the 
>>priority of a ticket owned by account Y.  Account Y did not get notified 
>>by email the update of the priority.
>>
>>Should it?  If not, how can I make notifications for any change in the 
>>ticket status, content, meta-data, etc?
>
>