[rt-users] How can I get ANY ticket change to notify an Owner?

[Patrick Morris]

It's really pretty simple.

Go to Configuration->Global->Scrips->New Scrip

Condition: On Transaction
Action: Notify Requesters
Template: Global Template: Status Change

That should to it, if I'm not mistaken.

Matt England wrote:

> At 8/21/2005 06:41 PM, Patrick Morris wrote:
>
>> No, normally requesters aren't notified of every change (which, 
>> personally, I appreciate -- I wouldn't want to spam requesters with 
>> every little change we make to their tickets).
>
>
> Yes, I might like such restrictions in some 
> environments/situations/organizations; in others I will want all the 
> notifications.
>
>> However, you could send all those changes to them with some very 
>> simple scrips.  Most of the conditions and templates are already 
>> there for you.
>
>
> Excellent.
>
> Could someone possibly step me through these Scrip changes?  I run a 
> startup business, and I've pretty much used up my RT-admin-time quota 
> just getting the server up and running--namely figuring out *all* of 
> the permissions management.
>
> Now I'm looking to not have to spend myself a couple hours teaching 
> myself Scrip management.
>
> I hope I'm not being inappropriate with proposal:  I'll paypal anyone 
> $10 USD if they can step me through the Scrip management of setting up 
> the requirements for this scenario.  (I've already bombed on my other 
> attempt at Scrip management for owner-setting-via-email stuff; check 
> out my other email thread.)
>
> -Matt
>
>
>> Matt England wrote:
>>
>>> How can I get ANY ticket change to notify an Owner?
>>>
>>> For example, while testing my RT site, I updated, as account X, the 
>>> priority of a ticket owned by account Y.  Account Y did not get 
>>> notified by email the update of the priority.
>>>
>>> Should it?  If not, how can I make notifications for any change in 
>>> the ticket status, content, meta-data, etc?
>>
>>
>>
>