[rt-users] How can I get ANY ticket change to notify an Owner?

[Patrick Morris]

No, normally requesters aren't notified of every change (which, 
personally, I appreciate -- I wouldn't want to spam requesters with 
every little change we make to their tickets).

However, you could send all those changes to them with some very simple 
scrips.  Most of the conditions and templates are already there for you.

Matt England wrote:

> How can I get ANY ticket change to notify an Owner?
>
> For example, while testing my RT site, I updated, as account X, the 
> priority of a ticket owned by account Y.  Account Y did not get 
> notified by email the update of the priority.
>
> Should it?  If not, how can I make notifications for any change in the 
> ticket status, content, meta-data, etc?