[rt-users] REPLY with attachments - not working

[tmaciak at ci.grand-rapids.mi.us]

When our "owners" reply to a ticket, and include an attachment, the email reply is sent to the requestor
However the attachment is not included in the email.  Is this standard functionality? Or is there a flag
I have to turn on somewhere to get the attachments included in the "reply" message? 


T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448