[rt-users] (no subject)

[Nathan, Ahalya]

Hi all,

Even I get 500 Internal Server error when I tried to access the page
:http://example.com/. This is the error in the apache logs.
[Wed Aug 31 10:04:11 2005] [error] [client 10.17.21.85] FastCGI:
incomplete headers (0 bytes) received from server
"/usr/local/rt/bin/mason_handler.fcgi"
[Wed Aug 31 10:21:42 2005] [error] [client 10.17.21.85] FastCGI: comm
with server "/usr/local/rt/bin/mason_handler.fcgi" aborted: idle timeout
(300 sec)
[Wed Aug 31 10:21:42 2005] [error] [client 10.17.21.85] FastCGI:
incomplete headers (0 bytes) received from server
"/usr/local/rt/bin/mason_handler.fcgi"

I configured RT with the following parameters:

./configure --prefix /usr/local/rt_dev/rt --with-db-type=Oracle \ 
    --with-db-dba=rt --with-db-database=example.com \
    --with-db-rt-user=rt \
    --with-db-rt-pass=rt \
    --with-web-user=apache --with-web-group=apache --with-fastcgi
--with-oracle

The user and group that I give in httpd.conf file for apache 2 is:
apache and have the following in my httpd.conf file:
************************************************************************
*******************************************
LoadModule fastcgi_module modules/mod_fastcgi.so
FastCgiServer /usr/local/rt/bin/mason_handler.fcgi -idle-timeout 300
-processes 5

<VirtualHost *:80>
    ServerName example.com
    ServerAlias example
    ErrorLog logs/dummy-host.example.com-error_log
    CustomLog logs/dummy-host.example.com-access_log common
    DocumentRoot /usr/local/rt/share/html
    AddHandler fastcgi-script fcgi
    ScriptAlias / /usr/local/rt/bin/mason_handler.fcgi
    <Location >
        AddDefaultCharset UTF-8
        SetHandler fastcgi-script
    </Location>
</VirtualHost>

My configuration is Perl 5.8.6, Redhat Linux, Apache2, mod_fastcgi-2.4.2
and RT 3.4.1. I will really appreciate if someone can give a hint as to
what I am doing wrong.

Regards,
Ahalya Nathan.

_____________________________________________
From: rt-users-bounces at lists.bestpractical.com@MUD On Behalf Of James
McTavish <jmctavish at matrixorbital.ca>
Sent: Wednesday, August 31, 2005 10:40 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] (no subject)

I've been searching around, but I can't seem to get an answer to the
problems that I've been seeing in the logs.  Over and over again I've
been getting:

FastCGI: comm with (dynamic) server "/var/www/rt/rt-3.4.2/bin/
mason_handler.fcgi" aborted: (first read) idle timeout (30 sec)
FastCGI: incomplete headers (0 bytes) received from server "/var/www/
rt/rt-3.4.2/bin/mason_handler.fcgi"

in the apache error logs.  These can come up with users are trying to
access anything from the login page or clicking on a ticket to view
it.  I've recently done an upgrade from 3.2.1 to 3.4.2, however
everything has been working normally up until yesterday.  I have no
problem with diving into the code, but I don't want to waste my time
if someone out there can give me a hint where to start looking.

Any assistance would be greatly appreciated.
--
James McTavish


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