[rt-users] Attchement Size issue

[Labonte, Phil]

Hi all,

 

I get the following error when replying to a ticket and adding a
document: 

RT: Attachment insert failed - Got a packet bigger than
'max_allowed_packet' bytes
(/usr/local/rt3/lib/RT/Attachment_Overlay.pm:217)

 

JUST TO CLARIFY: this does not happen when an attachment is coming in to
RT (that works fine) this is when we reply to a ticket from within RT
and Attach a document.

 

So I set the following:  Set($MaxInlineBody, 13456000);

And also set: Set($MaxAttachmentSize , 10000000);

 

And I have restarted httpd, and still the attachments are getting droped
when we reply. 

 

The attachment we are adding is 1.5MB

 

Is there another config file or variable I need to change?

 

Thanks.

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