[rt-users] [Fwd: Multiple email addresses for a single login name]

[Ruslan Zakirov]

On 8/31/05, Kyle Balling <kballing at sci.utah.edu> wrote:
> Hello RT world,
> 
>     I am in a jam. This is the situation:  I have configured RT to
> authenticate users on our NIS server. So,  when email is submitted, a
> valid username is created by chopping the email address in two (i.e.
> joe at domain.com becomes user 'joe' with email joe at domain.com). This lets
> new users login correctly to rt with their NIS password. So it is
> important to create users like that.
> 
>    Here is the problem: Joe also has another email acount,
> joe at blah.org, and when he sends mail to RT from this e-mail address he
> gets a error message back and no ticket is created. RT recognizes
> joe at blah.org as a new address and tries to create a user. When it gets a
> username from his email, 'joe', and tries to create a new user, it
> cannot because a user 'joe' already exists. I need to fix this problem.
If blah.org is known domain then you can do it. If it random domain
for example Joe's free email address, but Bob uses another domain,
then no.

In the first case you can use $RT::CanonicalizeEmailAddressMatch and
$RT::CanonicalizeEmailAddressReplace RT config options, see inline
descriptions in RT config and search for examples on the wiki and in
the lists archive.

> 
>    How can I make RT realize that if a new email address has the same
> username as an existing one, then it should assume it belongs to that
> user? Then it can add that new address to the existing user or overwrite
> the existing users old email. Of course we will assume that there are no
> users with conflicting email adresses (i.e. user1 has email
> bob at domain.com and user2 has email bob at otherdomain.com). It is safe to
> say that all email addresses with the same username belong to the same user
> 
> Which also brings up the topic of assigning multiple email addresses to
> one user, but it is not neccesary. I only need this to happen when a
> user is created on email submission and skip new user creation if the
> username already exists.
> 
> Thanks in advance,
> Kyle Balling
> SCI Institute,
> Universtiy of Utah
> 
> 
> 
> 
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-- 
Best regards, Ruslan.