[rt-users] Resolving ticket without sending outgoing email to requestors

Davin Flatten flatten at ecs.umass.edu
Thu Dec 1 14:38:08 EST 2005


Is there anyway to resolve a ticket without sending the requesters a 
confirmation email.  It works fine if the user responds with a further 
issue on the ticket and the ticket is opened, but our nicer users might 
reply to the resolved email with 'Thanks!' which reopens the ticket.  We 
try to resolve it again, and again 'Thanks!'.  Is there a way you can 
suppress this email and still resolve the ticket?

Davin Flatten

More information about the rt-users mailing list