[rt-users] Resolving ticket without sending outgoing email to requestors

bobb bobb+rt-users at redbrick.dcu.ie
Thu Dec 1 15:56:05 EST 2005

Davin Flatten hath declared on Thursday the 01 day of December 2005  :-:
> Hello-
> Is there anyway to resolve a ticket without sending the requesters a 
> confirmation email.  It works fine if the user responds with a further 
> issue on the ticket and the ticket is opened, but our nicer users might 
> reply to the resolved email with 'Thanks!' which reopens the ticket.  We 
> try to resolve it again, and again 'Thanks!'.  Is there a way you can 
> suppress this email and still resolve the ticket?

Disable the scrip.

As superuser:
Configuration -> Global -> Scrips -> "On Resolve Notify Requestors with template Resolved"

And set "Stage:" to "Disabled".

(At least, thats what I did...)

- bobb

Mr. Rogers could explain shoe-tying and make it seem like the coolest 
thing in the world. He was our Uncle and older brother. He told us we 
were special, and we knew he'd be there for us.
A cult leader, right down to the sneakers.

More information about the rt-users mailing list