[rt-users] configuring mail gateway Mac OS X

Frank Pater fpater at dca.net
Thu Dec 1 16:55:24 EST 2005

Hi Derek,

You probably need to grant Group 'Everyone' the CreateTicket right on your queues. I can't say for sure regarding the SMTP config, but I'd guess that RT uses a native SMTP library (Net::SMTP?), and doesn't need any further configuration here.


On Thu, Dec 01, 2005 at 04:46:44PM -0500, Derek Cunningham wrote:
> Hi list,
> I've got a brand new installation of RT 3.4.4 mostly running on Mac  
> OS X 10.4.3.  The last thing is getting emails in and out.  I added  
> the aliases as recommended in the manual installation wiki pages to / 
> etc/aliases (/postfix/aliases) and I ran the 'newaliases' command and  
> restarted the computer.  When I run the command "echo 'hello' | mail - 
> s "Test subject" rt" as root from the command line I get a command  
> prompt back right away, no error message, but also no new ticket in  
> RT (what I'm assuming was supposed to happen).  What did I miss?  Is  
> there something to enable in each queue?  I only have two queues in  
> the system right now, General and helpdesk.  I was expecting the Test  
> Subject message to create a new ticket in the General queue based on  
> the alias and the test command.
> I also haven't seen any instructions to set up outgoing mail.  I  
> assume that _somewhere_ I need to tell my RT machine the name of my  
> real email server...
> Sorry for the newbie questions and thanks again for any help, this  
> list is great!
> -Derek Cunningham
> P.S. the Manual Installation page on the wiki makes many references  
> to "Chapter 4: Adminning RT", but my RT Essentials book chapter 4 is  
> Command Line Interface, and I don't see any links to "Adminning RT"  
> anywhere.  Sorry if this info doesn't belong here, I'm new to wikis.
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