[rt-users] configuring mail gateway Mac OS X
Frank Pater
fpater at dca.net
Thu Dec 1 16:55:24 EST 2005
Hi Derek,
You probably need to grant Group 'Everyone' the CreateTicket right on your queues. I can't say for sure regarding the SMTP config, but I'd guess that RT uses a native SMTP library (Net::SMTP?), and doesn't need any further configuration here.
Frank
On Thu, Dec 01, 2005 at 04:46:44PM -0500, Derek Cunningham wrote:
> Hi list,
>
> I've got a brand new installation of RT 3.4.4 mostly running on Mac
> OS X 10.4.3. The last thing is getting emails in and out. I added
> the aliases as recommended in the manual installation wiki pages to /
> etc/aliases (/postfix/aliases) and I ran the 'newaliases' command and
> restarted the computer. When I run the command "echo 'hello' | mail -
> s "Test subject" rt" as root from the command line I get a command
> prompt back right away, no error message, but also no new ticket in
> RT (what I'm assuming was supposed to happen). What did I miss? Is
> there something to enable in each queue? I only have two queues in
> the system right now, General and helpdesk. I was expecting the Test
> Subject message to create a new ticket in the General queue based on
> the alias and the test command.
>
> I also haven't seen any instructions to set up outgoing mail. I
> assume that _somewhere_ I need to tell my RT machine the name of my
> real email server...
>
> Sorry for the newbie questions and thanks again for any help, this
> list is great!
>
> -Derek Cunningham
>
>
> P.S. the Manual Installation page on the wiki makes many references
> to "Chapter 4: Adminning RT", but my RT Essentials book chapter 4 is
> Command Line Interface, and I don't see any links to "Adminning RT"
> anywhere. Sorry if this info doesn't belong here, I'm new to wikis.
>
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