[rt-users] configuring mail gateway Mac OS X
Derek Cunningham
derek at curis.com
Thu Dec 1 17:04:07 EST 2005
Hi Frank,
Thanks, I hadn't granted that right. I did it, and I still didn't
get a ticket from that command. Is that the result I should expect?
It seems like there is something I need to do to activate postfix on
OS X that I've missed.
-Derek
On Dec 1, 2005, at 4:55 PM, Frank Pater wrote:
> Hi Derek,
>
> You probably need to grant Group 'Everyone' the CreateTicket right
> on your queues. I can't say for sure regarding the SMTP config, but
> I'd guess that RT uses a native SMTP library (Net::SMTP?), and
> doesn't need any further configuration here.
>
> Frank
>
> On Thu, Dec 01, 2005 at 04:46:44PM -0500, Derek Cunningham wrote:
>> Hi list,
>>
>> I've got a brand new installation of RT 3.4.4 mostly running on Mac
>> OS X 10.4.3. The last thing is getting emails in and out. I added
>> the aliases as recommended in the manual installation wiki pages to /
>> etc/aliases (/postfix/aliases) and I ran the 'newaliases' command and
>> restarted the computer. When I run the command "echo 'hello' |
>> mail -
>> s "Test subject" rt" as root from the command line I get a command
>> prompt back right away, no error message, but also no new ticket in
>> RT (what I'm assuming was supposed to happen). What did I miss? Is
>> there something to enable in each queue? I only have two queues in
>> the system right now, General and helpdesk. I was expecting the Test
>> Subject message to create a new ticket in the General queue based on
>> the alias and the test command.
>>
>> I also haven't seen any instructions to set up outgoing mail. I
>> assume that _somewhere_ I need to tell my RT machine the name of my
>> real email server...
>>
>> Sorry for the newbie questions and thanks again for any help, this
>> list is great!
>>
>> -Derek Cunningham
>>
>>
>> P.S. the Manual Installation page on the wiki makes many references
>> to "Chapter 4: Adminning RT", but my RT Essentials book chapter 4 is
>> Command Line Interface, and I don't see any links to "Adminning RT"
>> anywhere. Sorry if this info doesn't belong here, I'm new to wikis.
>>
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