[rt-users] configuring mail gateway Mac OS X

[Frank Pater]

Hi Derek,

I'm not too familiar with OSX, but a friend of mine pointed out that postfix is only configured to send outgoing mail by default. Info on configuring postfix to accept mail as well on 10.4 can be found here: http://www.macosxhints.com/article.php?story=20050504131428334&query=postfix .

Hope this helps.


Frank

On Thu, Dec 01, 2005 at 05:04:07PM -0500, Derek Cunningham wrote:
> Hi Frank,
> 
> Thanks, I hadn't granted that right.  I did it, and I still didn't  
> get a ticket from that command.  Is that the result I should expect?   
> It seems like there is something I need to do to activate postfix on  
> OS X that I've missed.
> 
> -Derek
> 
> On Dec 1, 2005, at 4:55 PM, Frank Pater wrote:
> 
> >Hi Derek,
> >
> >You probably need to grant Group 'Everyone' the CreateTicket right  
> >on your queues. I can't say for sure regarding the SMTP config, but  
> >I'd guess that RT uses a native SMTP library (Net::SMTP?), and  
> >doesn't need any further configuration here.
> >
> >Frank
> >
> >On Thu, Dec 01, 2005 at 04:46:44PM -0500, Derek Cunningham wrote:
> >>Hi list,
> >>
> >>I've got a brand new installation of RT 3.4.4 mostly running on Mac
> >>OS X 10.4.3.  The last thing is getting emails in and out.  I added
> >>the aliases as recommended in the manual installation wiki pages to /
> >>etc/aliases (/postfix/aliases) and I ran the 'newaliases' command and
> >>restarted the computer.  When I run the command "echo 'hello' |  
> >>mail -
> >>s "Test subject" rt" as root from the command line I get a command
> >>prompt back right away, no error message, but also no new ticket in
> >>RT (what I'm assuming was supposed to happen).  What did I miss?  Is
> >>there something to enable in each queue?  I only have two queues in
> >>the system right now, General and helpdesk.  I was expecting the Test
> >>Subject message to create a new ticket in the General queue based on
> >>the alias and the test command.
> >>
> >>I also haven't seen any instructions to set up outgoing mail.  I
> >>assume that _somewhere_ I need to tell my RT machine the name of my
> >>real email server...
> >>
> >>Sorry for the newbie questions and thanks again for any help, this
> >>list is great!
> >>
> >>-Derek Cunningham
> >>
> >>
> >>P.S. the Manual Installation page on the wiki makes many references
> >>to "Chapter 4: Adminning RT", but my RT Essentials book chapter 4 is
> >>Command Line Interface, and I don't see any links to "Adminning RT"
> >>anywhere.  Sorry if this info doesn't belong here, I'm new to wikis.
> >>
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> >>
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> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> Download a free sample chapter of RT Essentials from O'Reilly Media at 
> http://rtbook.bestpractical.com
> 
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at 
> http://bestpractical.com/services/training.html
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