[rt-users] Resolving ticket without sending outgoing email to requestors

[Ruslan Zakirov]

It depends on the configuration of your RT.

PS: Guys, cool discussion, I hope it's not too hard to put summary of
the discussed variants to the wiki :)

On 12/2/05, Mahoney, Tim <Tim.Mahoney at magicorp.com> wrote:
> One way I combat this is by going into the Basics section and setting the
> status to resolved.  This doesn't generate any mail out.
>
>
> Thanks,
> Tim
> 972-980-4991
>


--
Best regards, Ruslan.