[rt-users] Resolving ticket without sending outgoing email to requestors

Ruslan Zakirov ruslan.zakirov at gmail.com
Thu Dec 1 18:55:12 EST 2005

It depends on the configuration of your RT.

PS: Guys, cool discussion, I hope it's not too hard to put summary of
the discussed variants to the wiki :)

On 12/2/05, Mahoney, Tim <Tim.Mahoney at magicorp.com> wrote:
> One way I combat this is by going into the Basics section and setting the
> status to resolved.  This doesn't generate any mail out.
> Thanks,
> Tim
> 972-980-4991

Best regards, Ruslan.

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