[rt-users] Resolving ticket without sending outgoing email to requestors

Kanwar Ranbir Sandhu m3freak at rogers.com
Fri Dec 2 17:09:22 EST 2005

On Fri, 2005-02-12 at 11:20 -0600, Rick Russell wrote:
> We solved it this way:
>   -- Create a custom field called "Send Resolve Notice", and populate it
> at create time with the word "Yes".
>   -- On Resolve, if the "Send Resolve Notice" field contains "Yes", send
> a "resolved" message then set the field to "No".
>   -- Subsequent Resolve events do not generate e-mail, since the custom
> field is no longer set to "Yes". But it can be manually reset if required.

That's neat - good tip!

Could you possibly put the details into the Wiki?  Not necessary of
course, but your solution is novel and others would benefit from it.



Kanwar Ranbir Sandhu
Systems Aligned Inc.

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