[rt-users] Resolving ticket without sending outgoing email to requestors

[Kanwar Ranbir Sandhu]

On Fri, 2005-02-12 at 11:20 -0600, Rick Russell wrote:
> We solved it this way:
> 
>   -- Create a custom field called "Send Resolve Notice", and populate it
> at create time with the word "Yes".
> 
>   -- On Resolve, if the "Send Resolve Notice" field contains "Yes", send
> a "resolved" message then set the field to "No".
> 
>   -- Subsequent Resolve events do not generate e-mail, since the custom
> field is no longer set to "Yes". But it can be manually reset if required.

That's neat - good tip!

Could you possibly put the details into the Wiki?  Not necessary of
course, but your solution is novel and others would benefit from it.

Regards,

Ranbir

-- 
Kanwar Ranbir Sandhu
Systems Aligned Inc.
www.systemsaligned.com