[rt-users] Resolving ticket without sending outgoing email torequestors

Kanwar Ranbir Sandhu m3freak at rogers.com
Fri Dec 2 17:11:17 EST 2005

On Thu, 2005-01-12 at 16:37 -0600, Roedel, Mark wrote:
> We addressed the "nice user" problem here by modifying the
> ticket-resolved template so that it has its reply-to address set to the
> address of the ticket owner, rather than the RT email gateway address...

Another good solution, though sometimes replying to a ticket after it's
closed really should be sent directly to RT.

Still, me likey.



Kanwar Ranbir Sandhu
Systems Aligned Inc.

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