[rt-users] RT 3.4.4 , ACLs and privacy

Maxime Levasseur maxime.levasseur at b3g-telecom.com
Sat Dec 3 17:14:14 EST 2005

Todd Chapman wrote:
> Does RightsMatrix think they have the right before, but not
> after?
> On Sat, Dec 03, 2005 at 09:13:54PM +0100, Maxime Levasseur wrote:
>>>Giving the requestor role the rights they need should fix that.
>>This is my point Todd : )
>>Requestor role rights level is ok from my point of view : See Queue + 
>>Show ticket + Reply to ticket are granted .. and the ticket is saw by 
>>the requestor except when is owned by anybody else
>>i' m lost :(

I'm a little bit less lost now but my problem isn't solved.
My problem is here, i have this ACL for my queue :

A- System Groups / Privileged : Create ticket - Reply to ticket - See queue
B- Roles / Requestor Rights => See Queue - Show ticket - Reply to ticket
C- User Defined groups / Customers ==> See Queue - Create tickets.

Problem is rule C. If I add the 'Show Ticket' permission, customer A 
will see tickets from cust B, cust C ... and if i don't cust A won't see 
its own tickets anymore  (when they are owned by someone else ... a 
technical staff member for example )

If someone here use a single queue for several users without any privacy 
problem,  please give me the acl's : )


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