[rt-users] RT 3.4.4 , ACLs and privacy

[Todd Chapman]

On Sat, Dec 03, 2005 at 11:14:14PM +0100, Maxime Levasseur wrote:
> Todd Chapman wrote:
> >Does RightsMatrix think they have the right before, but not
> >after?
> >
> >On Sat, Dec 03, 2005 at 09:13:54PM +0100, Maxime Levasseur wrote:
> >
> >>>Giving the requestor role the rights they need should fix that.
> >>>
> >>
> >>This is my point Todd : )
> >>
> >>Requestor role rights level is ok from my point of view : See Queue + 
> >>Show ticket + Reply to ticket are granted .. and the ticket is saw by 
> >>the requestor except when is owned by anybody else
> >>
> >>i' m lost :(
> >
> >
> 
> I'm a little bit less lost now but my problem isn't solved.
> My problem is here, i have this ACL for my queue :
> 
> A- System Groups / Privileged : Create ticket - Reply to ticket - See queue
> B- Roles / Requestor Rights => See Queue - Show ticket - Reply to ticket
> C- User Defined groups / Customers ==> See Queue - Create tickets.
> 
> Problem is rule C. If I add the 'Show Ticket' permission, customer A 
> will see tickets from cust B, cust C ... and if i don't cust A won't see 
> its own tickets anymore  (when they are owned by someone else ... a 
> technical staff member for example )

Configuration->Queues->PickYourCustomerQueue->Group Rights->
Roles->Requestor->SeeTicket

> 
> 
> If someone here use a single queue for several users without any privacy 
> problem,  please give me the acl's : )
> 
> max.
>