[rt-users] Approval Question

[Torsten Brumm]

Arrrrrrrrrrghhhhhh...thanks...... :-)

Todd Chapman schrieb:

>Configuration->Queues->__Approvals->Templates
>
>On Sun, Dec 04, 2005 at 08:18:04PM +0100, Torsten Brumm wrote:
>  
>
>>Hi RT Users,
>>
>>a small Question for Approvals.
>>
>>I have set up a approval Process successfully, but i'm not happy with 
>>the responses back to the Requestor. It looks like the information back 
>>to the Requestor (Approved or Rejected) are coming from a Template/Scrip 
>>Action from the ___Approval Set...but i can't find where i can change this.
>>
>>The Problem.
>>
>>If a Approval Request is denied, the requestor gets a Mails like:
>>
>>Subject: Ticket Rejected: Change Request 18:23
>>
>>Greetings,
>>
>>Your ticket has been rejected by username
>>
>>
>>So far so good. but if a Approval is accepted, the Requestor gets the 
>>following Mail back:
>>
>>
>>Subject: Ticket Rejected: Sunday Change Request 
>>
>>Greetings,
>>
>>Your ticket has been approved by torsten.brumm.
>>
>>--
>>
>>This is confusing for the Users and i can't find where to change this...
>>
>>Any Hints?!?
>>
>>Thanks
>>Other approvals may be pending.
>>
>>
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