[rt-users] Approval Question

[Todd Chapman]

Configuration->Queues->__Approvals->Templates

On Sun, Dec 04, 2005 at 08:18:04PM +0100, Torsten Brumm wrote:
> Hi RT Users,
> 
> a small Question for Approvals.
> 
> I have set up a approval Process successfully, but i'm not happy with 
> the responses back to the Requestor. It looks like the information back 
> to the Requestor (Approved or Rejected) are coming from a Template/Scrip 
> Action from the ___Approval Set...but i can't find where i can change this.
> 
> The Problem.
> 
> If a Approval Request is denied, the requestor gets a Mails like:
> 
> Subject: Ticket Rejected: Change Request 18:23
> 
> Greetings,
> 
> Your ticket has been rejected by username
> 
> 
> So far so good. but if a Approval is accepted, the Requestor gets the 
> following Mail back:
> 
> 
> Subject: Ticket Rejected: Sunday Change Request 
> 
> Greetings,
> 
> Your ticket has been approved by torsten.brumm.
> 
> --
> 
> This is confusing for the Users and i can't find where to change this...
> 
> Any Hints?!?
> 
> Thanks
> Other approvals may be pending.
> 
> 
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