[rt-users] Scrips firing at will - huh?

Leif Nixon nixon at nsc.liu.se
Tue Dec 6 03:33:02 EST 2005

OK, I thought I had some basic understanding of the scrip mechanism,
but this is just weird...

I'm running RT 3.4.4 with fastcgi on an Apache 2.

I have a AutoTake scrip on the form "On Correspond User Defined with
template Blank". That "User Defined" bit is a short Perl snippet that
checks if the current ticket owner is Nobody, and if so, assigns the
ticket to the current user. The entire snippet is located in the
"Custom action preparation code" part of the scrip, which is perhaps
not a good idea. (I'm including the Perl code at the end of this mail
for the sake of completeness.)

I also have the standard "On Owner Change Notify Owner" scrip.

Now the strange thing: If a user clicks one of the "Reply" links in
the history of an unowned ticket (on the ordinary Ticket/Display.html
page), he gets a notification from the Owner Change scrip that he is
now the owner of the ticket. Note that this is when he just clicks the
"Reply" link, before he has actually entered a reply and updated the

Furthermore, if you at this point cancel the reply and return to the
ticket display, it turns out that the ticket still is ownerless. It
has in fact *not* been assigned to the user, but still the Owner
Change scrip fired.

I have experimented with splitting the Perl code from the AutoTake
scrip, so that the check for an ownerless ticket goes in the "action
preparation" part, and the actual SetOwner() call goes in the "action
cleanup" part, which seems to help, but I still don't understand the
anomalous behaviour.

Could someone spread some light on this?

The code from the scrip:

my $ticket = $self->TicketObj;
if ($ticket->OwnerObj->Id == $RT::Nobody->Id)  {
  my $Actor = $self->TransactionObj->CreatorObj->Id;
  if ($Actor != $ticket->OwnerObj->Id) {
    $RT::Logger->info("Auto assign ticket #". $ticket->id ." to user #". $Actor );

    my ($status, $msg) = $ticket->SetOwner( $Actor );
    unless( $status ) {
      die "Error: $msg";
  return( 1 );
else {

Leif Nixon                       -            Systems expert
ppNational Supercomputer Centre    -      Linkoping University

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