[rt-users] Requiring a custom field and subject for new tickets

sam.howard at gmxtechnologies.com sam.howard at gmxtechnologies.com
Wed Dec 7 11:00:18 EST 2005


I am trying to figure out how I can make a custom field *required* in 
order to process the Create Ticket.

I am pretty sure I can create some code that will not open the ticket if 
the custom fields are not filled in, but I don't know how to bounce it 
back _in front_ of the end user to let them know that it was not 
completed properly.

Same requirement goes for Subject ... it cannot be blank.

Any help would be greatly appreciated!


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