[rt-users] Requiring a custom field and subject for new tickets
sam.howard at gmxtechnologies.com
sam.howard at gmxtechnologies.com
Wed Dec 7 11:00:18 EST 2005
Hi.
I am trying to figure out how I can make a custom field *required* in
order to process the Create Ticket.
I am pretty sure I can create some code that will not open the ticket if
the custom fields are not filled in, but I don't know how to bounce it
back _in front_ of the end user to let them know that it was not
completed properly.
Same requirement goes for Subject ... it cannot be blank.
Any help would be greatly appreciated!
Thanks,
Sam
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