[rt-users] Help with 2 issues

[Onkar Singh]

Does Everyone has also the right to CreateTicket?
Also, does the reply was the RT number {$Ticket->id} in the subject?
-Onkar

beer wrote:

>Hello Folx
>
>Hoping someone can help me with two issues:
>
>1.  I cannot properly reply to email from RT.  Instead of parsing the id from the subject and adding to an existing ticket, it creates a new one.
>
>I have set ReplyToTicket both on the queue and as a global right for requestor, owner, everyone, priv, and non-priv.  Not sure what else to look at for this point.
>
>2.  I have added several RT::Logger->debug(msg) statements and have:
>
>Set($LogToSysLog, 'debug');
>
>in my RT_Siteconfig.pm, but I never get any output to the log.  I get other RT msgs just not the debug lines I have added.
>
>Any help is appreciated.  I am really hoping I am missing something stupid. :)
>
>thanks
>
>-b
>
>
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