[rt-users] ScripActionObj question

Ruslan Zakirov ruslan.zakirov at gmail.com
Wed Dec 7 18:29:03 EST 2005

On 12/7/05, Trask Rogers <trask at lyris.com> wrote:
> I see that something has been changed related to the "ScripActionObj"
> in 3.4.3.  I just upgraded to 3.4.4 from 3.4.2 and now a custom script
> we use (utilizing rt-crontool) is failing.  It dies in
> lib/RT/Action/SendEmail.pm when forming the Message-ID header.
Give us exactly error messages, our telepathic guessing module is
broken for a long time.
Also could you provide minimal code that demonstrate the problem you see?

> The problem is that $self->ScripActionObj is undefined.
> Why would this start happening now?  I have spent a good bit of time
> trying to figure out the program flow to bring me to this point...  The
> particular email that is being triggered here is the result of a scrip
> that runs when a ticket is set to resolved and the requestor is to be
> notified.  I do not seem to be seeing this error at any other time --
> even in other cases where this "Notify Requestor when Resolved" scrip
> runs (say, when you manually close the ticket through the web
> interface).
> Any pointers as to how to debug this would be helpful.  More
> specifically, which object has the responsibility of setting the
> ScripActionObj and is it allowed to be undefined?
> Trask
> Technical Support Engineer
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Best regards, Ruslan.

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