[rt-users] Retrieving values in a db table from within scrips

[Todd Chapman]

Are you sure it wouldn't be better to use RT's attributes?

-Todd

On Mon, Dec 12, 2005 at 11:39:30AM +0000, Stewart Tranter wrote:
> Hello,
> 
> I am going to add a table to the rt schema to store escalation times for 
> our various queues.  These times vary between queue, urgency (set using 
> custom field on case entry) and ticket type (set using a custom field on 
> case entry).
> 
> How can I retrieve these values in a scrip?  Can I simply do the usual 
> stuff as I would in any perl script?
> 
> Thanks in advance,
> 
> Stewart
> ------------------------------------------------
> Stewart Tranter
> Computing Services
> Loughborough University
> 
> E:  s.g.tranter at lboro.ac.uk
> W:  http://www.lboro.ac.uk/computing/
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> F:  +44 (0) 1509 223989
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