[rt-users] Retrieving values in a db table from within scrips

Stewart Tranter S.G.Tranter at lboro.ac.uk
Mon Dec 12 06:39:30 EST 2005


I am going to add a table to the rt schema to store escalation times for 
our various queues.  These times vary between queue, urgency (set using 
custom field on case entry) and ticket type (set using a custom field on 
case entry).

How can I retrieve these values in a scrip?  Can I simply do the usual 
stuff as I would in any perl script?

Thanks in advance,

Stewart Tranter
Computing Services
Loughborough University

E:  s.g.tranter at lboro.ac.uk
W:  http://www.lboro.ac.uk/computing/
T:  +44 (0) 1509 223719
F:  +44 (0) 1509 223989

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