[rt-users] html "transaction appears to have no content", revisited

Todd Chapman todd at chaka.net
Mon Dec 12 14:28:58 EST 2005

What about fixing the html with htmltidy and then demime?


On Mon, Dec 12, 2005 at 10:44:19AM -0800, Brian Benson wrote:
> Hail RT Devs,
> My install of RT3.4 says "transaction appears to have no content"
> when replying to tickets with html.
> Unfortunately HTML in our outgoing mail is a requirement which I
> cannot change and therefore I am unable to fully implement RT.
> I tried using demime & stripmime in my mail alias to convert
> the mails to plain text but both of them seem to mangle the
> message body too harshly and I end up with missing text.
> I found the following post in the archives from about a year and half ago
> and was wondering if there are any plans to change this feature to a bug
> and fix it.
> Thanks,
> -B
> >On Tue, Jun 29, 2004 at 02:15:44PM -0400, Todd Chapman wrote:
> >> Clicking on the Reply link for a transaction results in a
> >> message that says: This transaction appears to have no content
> >> The content is HTML, probably badly formed, but displays
> >> properly in the ticket display page.
> >Not so much a bug as a feature we haven't gotten to yet. We can display
> >html inline, but don't yet strip it for replies if it's a text/html part
> >rather than a multipart/mixed.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at http://bestpractical.com/services/training.html

More information about the rt-users mailing list