[rt-users] RTx::Shredder Help Needed - Install & Web UI

[Stephen Turner]

I'm trying out RTx::Shredder and I'm not getting too far. I'm running RT 
3.4.2, mysql on a Solaris machine. Here's what I've done so far:

1) Downloaded Shredder 0.02_02
2) Set RTHOME to /var/rt34
3) perl Makefile.PL PREFIX=/var/rt34        this gave me a warning:

Using RT configurations from /var/rt34/lib/RT.pm:
./html  => /var/rt34/html
./lib   => /var/rt34/lib
./sbin  => /var/rt34/sbin
Open input '/var/local/installs/RTx-Shredder-0.02_02/sbin/rtx-shredder' 
file for substitution
Open output '/var/local/installs/RTx-Shredder-0.02_02/sbin/rtx-shredder' 
file for substitution
Open input '/var/local/installs/RTx-Shredder-0.02_02/sbin/rtx-validator' 
file for substitution
Open output '/var/local/installs/RTx-Shredder-0.02_02/sbin/rtx-validator' 
file for substitution
Open input '/var/local/installs/RTx-Shredder-0.02_02/lib/RTx/Shredder.pm' 
file for substitution
Open output '/var/local/installs/RTx-Shredder-0.02_02/lib/RTx/Shredder.pm' 
file for substitution
Open input '/var/local/installs/RTx-Shredder-0.02_02/t/utils.pl' file for 
substitution
Open output '/var/local/installs/RTx-Shredder-0.02_02/t/utils.pl' file for 
substitution
Checking if your kit is complete...
Looks good
Warning: prerequisite RT 3.4 not found. We have unknown version.
Writing Makefile for RTx::Shredder

4) make, make test, make install (make test gave me some errors with 
SQLLite library which I ignored)

5) Restarted RT and looked for the Shredder tab - not there (Config->Tools)

6) I found that permissions on the directories of shredder mason components 
installed were not readable by web server. Fixed that - now I can see the 
Shredder tab. BUT - clicking it gives me 404 error.

7) I saw that all shredder mason components had been installed under 
/var/rt34/html rather than /var/rt34/share/html. I moved the shredder stuff 
under /var/rt34/share/html. Now the Shredder link works, BUT it gives me a 
large beige 'USAGE' message followed by a 'Select plugin' control and 
nothing else.

Has anyone else got through this? What am I missing?

Thanks,
Steve