[rt-users] Comment on Resolve, rather than Reply on Resolve?

brian mccabe thealbs at yahoo.co.uk
Wed Dec 14 06:30:52 EST 2005

There may be a very simple answer to this but why is
the default action to "Comment" when the Resolve
option is chosen from the ticket header?

Surely it would be better if it were a REPLY?

The default action is to send a standard template
saying the ticket has been resolved but none of the
information entered in the resolution actions. I've
tried changing the RESOLVED template to include the
contents on the update but these appear not to carry

Is there an easy way to change the default action on
Resolve from Comment to Reply?

Thanks in advance.

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