[rt-users] Searching custom field from homepage

Todd Chapman todd at chaka.net
Wed Dec 14 15:29:28 EST 2005

On Wed, Dec 14, 2005 at 02:36:46PM -0500, Jason Edwards wrote:
> Kenn,
> Thanks for the reply. I'm ok with searching the way you stated below,
> however my bosses aren't. They would like it to be as user friendly and
> intuitive as possible. And I admit, that for some the interface may seem a
> little cluttered and non intuitive at times (especially the query page).
> They think our support staff will kinda freak out when they see the query
> builder and not know how to use it. So I've been tasked with creating a more
> friendly interface for RT.
> Basically what they want is an element on the homepage (like the Quick
> create element) that allows them to search for the Username in a queue. I
> was hoping someone had created something like this before to save me some
> time (I've got a ton on my plate now :) )
> I would love to use RT as it is, but my bosses believe the UI is overly
> complicated.......

I think Jesse would agree with you. Be a hero; get your company to
support RT by contracting with Best Practical to create a simpler
search interface!

> -Jason

More information about the rt-users mailing list