[rt-users] Open Ticket Question

Nathan Oyler noyler at khimetrics.com
Thu Dec 15 10:37:07 EST 2005

That's what the stalled state is for. You can use the rt-remind user
contrib to remind about stalled tickets every few days. Should be in the



From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Piszcz,
Sent: Thursday, December 15, 2005 8:26 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Open Ticket Question


Is it possible to set a new ticket state 'waiting on customer' instead
of just 'open' and when a ticket is in 'waiting on customer' have a
nag-mail sent to the ticket requestor every few days?


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20051215/8d30323d/attachment.htm>

More information about the rt-users mailing list