[rt-users] Open Ticket Question

[Nathan Oyler]

That's what the stalled state is for. You can use the rt-remind user
contrib to remind about stalled tickets every few days. Should be in the
wiki. 

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Piszcz,
Justin
Sent: Thursday, December 15, 2005 8:26 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Open Ticket Question

 

Is it possible to set a new ticket state 'waiting on customer' instead
of just 'open' and when a ticket is in 'waiting on customer' have a
nag-mail sent to the ticket requestor every few days?

 

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