[rt-users] Open Ticket Question

[Drew Barnes]

You can always modify the searches used to display the queue.  I did 
this for my users, based on groups and ownership permissions.  Added 
them to local/html/Elements/Tabs (on 3.2.2).

Jay R. Ashworth wrote:
> On Thu, Dec 15, 2005 at 08:37:07AM -0700, Nathan Oyler wrote:
>   
>>    That's  what  the stalled state is for. You can use the rt-remind user
>>    contrib  to  remind about stalled tickets every few days. Should be in
>>    the wiki.
>>     
>
> The problem *I* had with Stalled is that the tickets don't show up in
> your queue, at all.
>
> Cheers,
> -- jra
>   

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati