[rt-users] question on reporting

[Todd Chapman]

I can understand that, but if you are going to spend time
learning something, your time would be better spent 
learning perl/RT API than figuring out the schema. Going
the perl route will serve you many times over, for many
tasks.

On Thu, Dec 15, 2005 at 02:12:17PM -0500, Hersker, Steve wrote:
> 
> Todd - that certainly sounds a lot more robust and efficient, but I
> unfortunately have no in-house Perl skills (and am only just now learning
> the basics for my attempt to import data using the API).
> 
> Would you be willing to share a sample of one of your reporting scripts?
> 
> 
> > All of this is a lot of work and potentially wasted effort if the
> > schema changes in future versions of RT. We do all our reporting
> > with perl scripts that use the RT API. The reports are run from
> > cron and even devlivered to interested parties as resolved RT
> > tickets, so that we have a convienient place to store the reports
> > for later reference.
> > 
> > -Todd