[rt-users] question on reporting

Hersker, Steve SHersker at TNGUS.com
Thu Dec 15 14:12:17 EST 2005

Todd - that certainly sounds a lot more robust and efficient, but I
unfortunately have no in-house Perl skills (and am only just now learning
the basics for my attempt to import data using the API).

Would you be willing to share a sample of one of your reporting scripts?

> All of this is a lot of work and potentially wasted effort if the
> schema changes in future versions of RT. We do all our reporting
> with perl scripts that use the RT API. The reports are run from
> cron and even devlivered to interested parties as resolved RT
> tickets, so that we have a convienient place to store the reports
> for later reference.
> -Todd

More information about the rt-users mailing list