[rt-users] Changing my configuration; change in RT name didn't take? or Maybe it did?

Josh Kuperman josh.kuperman at gmail.com
Fri Dec 16 12:35:17 EST 2005

OK, I have RT installed on my Mac OS X Server. I am in the midst of  
trying to get a very simple RT set up going: i.e just the one queue I  
am trying to get things set up
to adjust for the fact that my machine is hosting too many domains at  
the moment. When I set it up I just used my domain e.g.  
support.example.com since that's the virtual domain where I'm running  
the server, but I really want all the email to come and go from  
example.com and as far as an identification message something as  
simple [Example #1] or even [Ex #1] would be best, as shorter allows  
the subject content prominence. So I changed $rtname in my Site  
config. But
nothing changed when I sent an email.

What do I have to do to make the change.  Also, is there something  
special I need to do so that my url subdomain support.example.com   
and my mail domain support.com are used as I want them to be used. Is  
there some sort of update command I have to issue after I change the  
configuration? Do I have to load changes in mysql by reloading somehow?

BTW I did take a look at the Wiki and also some of the University web  
sites on RT. I noticed in the FAQ the suggestion that requests for  
assistance include various info; perl version, rt-verions, etc. Is  
there a script that will product this? I can type uname easy enough  
and I know that I just installed rt-3.4.4. But the cli command 'rt  
version' just gives the version of the command line interface rt  
0.02, not full version info for RT.

Josh Kuperman
josh.kuperman at gmail.com

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