[rt-users] msg cc

[Michael Richardson]

>What scrips do you have configured globally & for the queue? 
>One-time Ccs (what you describe) are counted as 'other recipients' 
>in the scrip processing - so you'll need to have a scrip something 
>like 'On Correspond Notify Other Recipients with template 
>Correspondence'.
>
>Steve

Thanks, that was it!

Some unnamed person didn't think we needed those, so deleted them.....

RT, and the user support, is awesome!

Thanks again.
-- 
Michael Richardson			CompTIA A+ certified
REMC1 Technical Services Manager	http://www.remc1.org
PO Box 270			(906) 482-4520  x240
809 Hecla St			(906) 482-5031 fax
Hancock, MI  49930			(906) 370 5911 mobile

TWICE President			http://www.twice.cc