[rt-users] using command line tool

Asif Iqbal iqbala-rt-users at qwestip.net
Mon Dec 19 22:47:28 EST 2005

This is how mine is working.

In the rt script I changed the server value like this for the %config

server  => 'https://rt.masking.my.domain/',

And cat .rtrc shows this

user iqbala

It asked for the password for first time and then automatically created
a .rt_sessions
file and then never asked my password again.

cat .rt_sessions

https://rt.masking.my.domain/ iqbala RT%20Systems.443=6b65a34fd1aa299f97de8545e04c

Hope this helps

On Tue, Dec 20, 2005 at 01:57:00PM, Luke Vanderfluit wrote:
> Hi.
> I'm trying to use the command line tool on a box running rt3.4.4.
> I've created a .rtrc file in the directory I'm running the rt command 
> line tool from.
> It looks like this:
> /~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> server
> user foo
> passwd foopass
> \____________________________
> then I try to run ./rt show ticket/<number>
> but get the following error:
> rt: Server error: Authorization Required (401)
> it's obviously asking for authentication through the web server but I 
> can't figure out why it's doing this.
> Authentication for the box is through radius.
> I've entered both a user:password combination from both radius and the 
> rt database (root) that we're using, no luck.
> Any hints appreciated.
> Kind regards.
> Luke.
> -- 
> Luke
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Asif Iqbal
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