[rt-users] RTx installer and package system??

Les Driggers ldriggers at fncinc.com
Tue Dec 20 16:21:31 EST 2005

I installed 0.1.6 on RT-3.4.1/Postgres the other day. The graphs work,
but the report data is weird. 

A few examples:
  Tickets per Day - Looks good

  Tickets by Status - Looks good

  Multiple Queues - Each and every day's total = 7,257 (only one queue)
   (Hmmm. This seems to be working now. I'll keep an eye on it.)

  Ticket Trends by Day -  
     Total Created  = 123    (Actual = 8853)
     Total Resolved = 7,135  (Actual = 8347) 
     Total Deleted  = 0      (Actual = 382) 
  Time to Resolve - Resolved column showed all zeroes until changing 
    <RTHOME>/share/html/RTx/Statistics/Resolution/index.html line 49 to

	%    $tix->LimitStatus(VALUE => "resolved");
	%    $tix->LimitStatus(VALUE => "Resolved"); 
	(Note the uppercase 'R')

That's all I've found so far.


On Tue, 2005-12-20 at 09:05 -0600, Kelly F. Hickel wrote: 
> Yes, they are available on CPAN.  As I wrote earlier this month,
> RTx::Statistics will also be on CPAN, once I have time to get it
> uploaded.
> I was hoping for a bit more feedback before putting it on CPAN, I think
> there have been two people that let me know they're using it, one of
> them is having problems, so at the moment, we're one for two, not so
> great....

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