[rt-users] RTx installer and package system??

[Les Driggers]

I installed 0.1.6 on RT-3.4.1/Postgres the other day. The graphs work,
but the report data is weird. 

A few examples:
  Tickets per Day - Looks good

  Tickets by Status - Looks good

  Multiple Queues - Each and every day's total = 7,257 (only one queue)
   (Hmmm. This seems to be working now. I'll keep an eye on it.)

  Ticket Trends by Day -  
     Total Created  = 123    (Actual = 8853)
     Total Resolved = 7,135  (Actual = 8347) 
     Total Deleted  = 0      (Actual = 382) 
                      
  Time to Resolve - Resolved column showed all zeroes until changing 
    <RTHOME>/share/html/RTx/Statistics/Resolution/index.html line 49 to

	%    $tix->LimitStatus(VALUE => "resolved");
        from
	%    $tix->LimitStatus(VALUE => "Resolved"); 
	(Note the uppercase 'R')


That's all I've found so far.

Les

On Tue, 2005-12-20 at 09:05 -0600, Kelly F. Hickel wrote: 
> Yes, they are available on CPAN.  As I wrote earlier this month,
> RTx::Statistics will also be on CPAN, once I have time to get it
> uploaded.
> 
> I was hoping for a bit more feedback before putting it on CPAN, I think
> there have been two people that let me know they're using it, one of
> them is having problems, so at the moment, we're one for two, not so
> great....
> 


Confidentiality Notice: This message is for the sole use of the intended recipient(s). It may contain confidential or proprietary information and may be subject to the attorney-client privilege or other confidentiality protections. If this message was misdirected, neither FNC Holding Company, Inc. nor any of its subsidiaries waive any confidentiality, privilege, or trade secrets. If you are not a designated recipient, you may not review, print, copy, retransmit, disseminate, or otherwise use this message. If you have received this message in error, please notify the sender by reply e-mail and delete this message.