[rt-users] RTx installer and package system??
Les Driggers
ldriggers at fncinc.com
Tue Dec 20 18:01:34 EST 2005
Oh yeah, I am also seeing the blank ticket lists on the home page.
Clicking the refresh button or the Home link a few times 'fixes' it.
On Tue, 2005-12-20 at 15:21 -0600, Les Driggers wrote:
> I installed 0.1.6 on RT-3.4.1/Postgres the other day. The graphs work,
> but the report data is weird.
>
> A few examples:
> Tickets per Day - Looks good
>
> Tickets by Status - Looks good
>
> Multiple Queues - Each and every day's total = 7,257 (only one queue)
> (Hmmm. This seems to be working now. I'll keep an eye on it.)
>
> Ticket Trends by Day -
> Total Created = 123 (Actual = 8853)
> Total Resolved = 7,135 (Actual = 8347)
> Total Deleted = 0 (Actual = 382)
>
> Time to Resolve - Resolved column showed all zeroes until changing
> <RTHOME>/share/html/RTx/Statistics/Resolution/index.html line 49 to
>
> % $tix->LimitStatus(VALUE => "resolved");
> from
> % $tix->LimitStatus(VALUE => "Resolved");
> (Note the uppercase 'R')
>
>
> That's all I've found so far.
>
> Les
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