[rt-users] RTx installer and package system??

Kelly F. Hickel kfh at mqsoftware.com
Tue Dec 20 21:31:59 EST 2005

Another person on the list is seeing this, but it's also affecting his
base RT tables.  This one beats me, I haven't been able to figure out
what causes it.

Any suggestions appreciated.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Les
Sent: Tuesday, December 20, 2005 5:02 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RTx installer and package system??

Oh yeah, I am also seeing the blank ticket lists on the home page.
Clicking the refresh button or the Home link a few times 'fixes' it.

On Tue, 2005-12-20 at 15:21 -0600, Les Driggers wrote:
> I installed 0.1.6 on RT-3.4.1/Postgres the other day. The graphs work,
> but the report data is weird. 
> A few examples:
>   Tickets per Day - Looks good
>   Tickets by Status - Looks good
>   Multiple Queues - Each and every day's total = 7,257 (only one
>    (Hmmm. This seems to be working now. I'll keep an eye on it.)
>   Ticket Trends by Day -  
>      Total Created  = 123    (Actual = 8853)
>      Total Resolved = 7,135  (Actual = 8347) 
>      Total Deleted  = 0      (Actual = 382) 
>   Time to Resolve - Resolved column showed all zeroes until changing 
>     <RTHOME>/share/html/RTx/Statistics/Resolution/index.html line 49
> 	%    $tix->LimitStatus(VALUE => "resolved");
>         from
> 	%    $tix->LimitStatus(VALUE => "Resolved"); 
> 	(Note the uppercase 'R')
> That's all I've found so far.
> Les

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