[rt-users] RTx installer and package system??

[Kelly F. Hickel]

Les,
	I've put the Resolved=>resolved change into what will become
0.1.7, thanks.

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Les Driggers
> Sent: Tuesday, December 20, 2005 3:22 PM
> To: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RTx installer and package system??
> 
> I installed 0.1.6 on RT-3.4.1/Postgres the other day. The graphs work,
> but the report data is weird.
> 
> A few examples:
>   Tickets per Day - Looks good
> 
>   Tickets by Status - Looks good
> 
>   Multiple Queues - Each and every day's total = 7,257 (only one
queue)
>    (Hmmm. This seems to be working now. I'll keep an eye on it.)
> 
>   Ticket Trends by Day -
>      Total Created  = 123    (Actual = 8853)
>      Total Resolved = 7,135  (Actual = 8347)
>      Total Deleted  = 0      (Actual = 382)
> 
>   Time to Resolve - Resolved column showed all zeroes until changing
>     <RTHOME>/share/html/RTx/Statistics/Resolution/index.html line 49
to
> 
> 	%    $tix->LimitStatus(VALUE => "resolved");
>         from
> 	%    $tix->LimitStatus(VALUE => "Resolved");
> 	(Note the uppercase 'R')
> 
> 
> That's all I've found so far.
> 
> Les
> 
> On Tue, 2005-12-20 at 09:05 -0600, Kelly F. Hickel wrote:
> > Yes, they are available on CPAN.  As I wrote earlier this month,
> > RTx::Statistics will also be on CPAN, once I have time to get it
> > uploaded.
> >
> > I was hoping for a bit more feedback before putting it on CPAN, I
think
> > there have been two people that let me know they're using it, one of
> > them is having problems, so at the moment, we're one for two, not so
> > great....
> >
> 
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