[rt-users] Logout button problems

[Jason B.]

Hello Ruslan,

Thanks alot!  That did the trick!

-jason b.

On Dec 20, 2005, at 7:01 PM, Ruslan Zakirov wrote:

> On 12/21/05, Jason B. <maillist at sitepier.com> wrote:
>> Hello,
>>
>> I have seen articles in the past about this issue though there was  
>> not a
>> solution.  I have an RT instance running on a Debian server and  
>> everything
>> works fine but the Logout button once you login as a user.  If you  
>> press the
>> logout button it displays the following:
>>
>>
>> %# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is
>> Copyright (c) 1996-2005 Best Practical Solutions, LLC %# %# %#  
>> (Except where
>
> [snip]
>
>>
>> # Pass through requests to for noauth
>>         Alias /NoAuth/ /usr/share/request-tracker3.4/html/NoAuth/
> Here is your problem. I don't know where you've got this string, but
> you shouldn't pass through all files in NoAuth dir, because it's not
> static, only images dir is static.
> Use Alias /NoAuth/images/ /usr/share/request-tracker3.4/html/NoAuth/ 
> images
>
>>         ScriptAlias /
>> /usr/share/request-tracker3.4/libexec/mason_handler.fcgi/
>>
>> </VirtualHost>
>>
>> #FastCgiIpcDir /tmp
>> FastCgiServer /usr/share/request-tracker3.4/libexec/ 
>> mason_handler.fcgi
>> -idle-timeout 120 -processes 4
>>
>> ----  RT_SiteConfig.pm -----
>>
>> # THE BASICS:
>>
>> Set($rtname, 'tickets.boxalert.com');
>> Set($Organization, 'boxalert.com');
>> Set($CorrespondAddress , 'rt at my.domain.com');
>> Set($CommentAddress , 'rt-comment at my.domain.com');
>> Set($Timezone , 'Europe/London');
>> # THE WEBSERVER:
>>
>> Set($WebBaseURL , "http://tickets.boxalert.com");
>> Set($WebPath , "");
>>
>> I have also tried Set($WebPath , "/");
>>
>> One thing I noticed that if I setup everything for
>> http://tickets.boxalert.com/rt  and login, the logout button works  
>> without
>> any problems.  Anyone have any ideas why its doesn't work without  
>> the /rt as
>> I have setup in the httpd.conf and RT_SiteConfig.pm
>>
>> Any help would be greatly appreciated.  It would also probably  
>> benefit
>> others in the future that have the same problem.
>>
>> Thanks,
>> Jason B.
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>>
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>>
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>>
>
>
> --
> Best regards, Ruslan.