[rt-users] Logout button problems

[Ruslan Zakirov]

On 12/21/05, Jason B. <maillist at sitepier.com> wrote:
> Hello,
>
> I have seen articles in the past about this issue though there was not a
> solution.  I have an RT instance running on a Debian server and everything
> works fine but the Logout button once you login as a user.  If you press the
> logout button it displays the following:
>
>
> %# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is
> Copyright (c) 1996-2005 Best Practical Solutions, LLC %# %# %# (Except where

[snip]

>
> # Pass through requests to for noauth
>         Alias /NoAuth/ /usr/share/request-tracker3.4/html/NoAuth/
Here is your problem. I don't know where you've got this string, but
you shouldn't pass through all files in NoAuth dir, because it's not
static, only images dir is static.
Use Alias /NoAuth/images/ /usr/share/request-tracker3.4/html/NoAuth/images

>         ScriptAlias /
> /usr/share/request-tracker3.4/libexec/mason_handler.fcgi/
>
> </VirtualHost>
>
> #FastCgiIpcDir /tmp
> FastCgiServer /usr/share/request-tracker3.4/libexec/mason_handler.fcgi
> -idle-timeout 120 -processes 4
>
> ----  RT_SiteConfig.pm -----
>
> # THE BASICS:
>
> Set($rtname, 'tickets.boxalert.com');
> Set($Organization, 'boxalert.com');
> Set($CorrespondAddress , 'rt at my.domain.com');
> Set($CommentAddress , 'rt-comment at my.domain.com');
> Set($Timezone , 'Europe/London');
> # THE WEBSERVER:
>
> Set($WebBaseURL , "http://tickets.boxalert.com");
> Set($WebPath , "");
>
> I have also tried Set($WebPath , "/");
>
> One thing I noticed that if I setup everything for
> http://tickets.boxalert.com/rt  and login, the logout button works without
> any problems.  Anyone have any ideas why its doesn't work without the /rt as
> I have setup in the httpd.conf and RT_SiteConfig.pm
>
> Any help would be greatly appreciated.  It would also probably benefit
> others in the future that have the same problem.
>
> Thanks,
> Jason B.
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>


--
Best regards, Ruslan.