[rt-users] Time in main page

[Jay R. Ashworth]

On Wed, Dec 21, 2005 at 03:08:07PM -0000, Pedro Ponte wrote:
>    I'm  using  RT  in  my  company, and we have a strict policy about our
>    SLA's. Our SLA is for 3 hours and 3 hours only.
> 
>    I  was wondering If it is possible to customize the "10 newest unowned
>    tickets..."  or  the  lists  of  tickets  to show the "Created" or the
>    "Status  Created"  to  be  shown in minutes until 240 minutes, because
>    when it says 3 hours it can be from 3:00 to 3:59...

Perhaps I'm crazy, but that seems to me to mean "if it gets to 'one
hour' you'd better get to it, and if it gets to 'two hours' it is now a
hot potato, and you'd better drop things to get to it", no?  :-)

You can get the exact time or the fuzzy age, but I'm not sure there's a
knob to adjust the *degree* of fuzziness, which sounds like what you
need.

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
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	"Space is called 'space' because there's so much *space* there."
		- John Walker, of Fourmilab, on Trek's End