[rt-users] Time in main page

[Pedro Ponte]

Hello to all,

 

I’m using RT in my company, and we have a strict policy about our SLA’s. Our
SLA is for 3 hours and 3 hours only.

 

I was wondering If it is possible to customize the “10 newest unowned
tickets
” or the lists of tickets to show the “Created” or the “Status
Created” to be shown in minutes until 240 minutes, because when it says 3
hours it can be from 3:00 to 3:59


 

Does anyone have any idea in how to do this? Or where can I change
 I have
already “scrambled” in my development environment but with no success.

 

Best regards,

 

Pedro Ponte

 <mailto:pponte at netcabo.pt> pponte at netcabo.pt

TV Cabo Portugal

Direccao de Redes e Serviço IP

Tel. +351215002259 

 

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