[rt-users] Problem when resolving ticket (scripts)

[Daniel Jimenez]

All,
 
I'm having a problem when resolving my tickets. It executes my scripts, but fails before they finish... I get the following in syslog...
 
Dec 23 09:14:09 src at cucontrol4 RT: About to think about scrips for transaction12513
Dec 23 09:14:09 src at cucontrol4 RT: About to prepare scrips for transaction12513
Dec 23 09:14:09 src at cucontrol4 RT: Found 5 scrips
Dec 23 09:14:09 src at cucontrol4 RT: error:    unexpected end of header   (/usr/lib/RT/Template_Overlay.pm:341)
Dec 23 09:14:10 src at cucontrol4 RT: error:    unexpected end of header   (/usr/lib/RT/Template_Overlay.pm:341)
Dec 23 09:14:10 src at cucontrol4 RT: About to commit scrips for transaction12513
 
I have 4 scrips (above says RT sees 5 though??) and they are as follows (in this order on the global scrips screen...
 
#On Resolve Notify Requestors with template Resolved (not working)
#On Resolve Notify AdminCcs with template Admin Resolved (working)
#On Resolve User Defined with template Blank (working)
#On Resolve Notify Ccs with template Resolved (not working)
 
The user defined section of "On Resolve User Defined with template Blank" is the same as I use for another scrip "On Correspond User Defined with template Blank". Basically it takes the ticket if someone resolves/corresponds but has not "taken" the ticket. All of the correspondance scripts work correctly, so I don't believe this specific scrip is "clogging" It up.

Below are the properties of the user defined scrip... TIA and happy holidays.
 

    custom condition: 
		[blank]
    custom action prep: 
		return 1;
    custom action cleanup: 
		my $Actor = $self->TransactionObj->Creator;
 		return 1 if $Actor == $RT::SystemUser->id;
		return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;
		$RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to user #". $Actor );
		my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
            unless( $status ) {
	   	 $RT::Logger->warning( "Impossible d'attribuer le ticket à $Actor: $msg" );
		 return undef;
		}
		return 1;
 

Daniel Jimenez
MemberSource Credit Union
Information Systems Analyst
djimenez at membersourcecu.org