[rt-users] Problem when resolving ticket (scripts)

[Daniel Jimenez]

Yep, you were correct!!! Thanks!

-----Original Message-----
From: Rick Russell [mailto:rickr at rice.edu] 
Sent: Friday, December 23, 2005 9:55 AM
To: Daniel Jimenez
Subject: Re: [rt-users] Problem when resolving ticket (scripts)


You're looking in the wrong place. The scrip is probably fine; it sounds like you have an error in your Resolved template. That's why the other scrips execute fine but the Resolved scrip fails.

Rick R.


Daniel Jimenez wrote:
> All,
>  
> I'm having a problem when resolving my tickets. It executes my scripts, but fails before they finish... I get the following in syslog...
>  
> Dec 23 09:14:09 src at cucontrol4 RT: About to think about scrips for 
> transaction12513 Dec 23 09:14:09 src at cucontrol4 RT: About to prepare 
> scrips for transaction12513 Dec 23 09:14:09 src at cucontrol4 RT: Found 5 scrips
> Dec 23 09:14:09 src at cucontrol4 RT: error:    unexpected end of header   (/usr/lib/RT/Template_Overlay.pm:341)
> Dec 23 09:14:10 src at cucontrol4 RT: error:    unexpected end of header   (/usr/lib/RT/Template_Overlay.pm:341)
> Dec 23 09:14:10 src at cucontrol4 RT: About to commit scrips for 
> transaction12513
>  
> I have 4 scrips (above says RT sees 5 though??) and they are as follows (in this order on the global scrips screen...
>  
> #On Resolve Notify Requestors with template Resolved (not working) #On 
> Resolve Notify AdminCcs with template Admin Resolved (working) #On 
> Resolve User Defined with template Blank (working) #On Resolve Notify 
> Ccs with template Resolved (not working)
>  
> The user defined section of "On Resolve User Defined with template Blank" is the same as I use for another scrip "On Correspond User Defined with template Blank". Basically it takes the ticket if someone resolves/corresponds but has not "taken" the ticket. All of the correspondance scripts work correctly, so I don't believe this specific scrip is "clogging" It up.
> 
> Below are the properties of the user defined scrip... TIA and happy holidays.
>  
> 
>     custom condition: 
> 		[blank]
>     custom action prep: 
> 		return 1;
>     custom action cleanup: 
> 		my $Actor = $self->TransactionObj->Creator;
>  		return 1 if $Actor == $RT::SystemUser->id;
> 		return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;
> 		$RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to user #". $Actor );
> 		my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
>             unless( $status ) {
> 	   	 $RT::Logger->warning( "Impossible d'attribuer le ticket à $Actor: $msg" );
> 		 return undef;
> 		}
> 		return 1;
>  
> 
> Daniel Jimenez
> MemberSource Credit Union
> Information Systems Analyst
> djimenez at membersourcecu.org
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Rick Russell
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