[rt-users] Editing Current Templates

Jason B. maillist at sitepier.com
Wed Dec 28 11:19:57 EST 2005


I need to edit one of the current templates that are sent out when  
someone creates a ticket in RT.  Could I edit the database for the  
Template table or would it be better to just create a custom  
template?  I was reading in the O'Reilly Rt Essentials book that you  
should never edit the database.  I just need to edit a sentence for  
the Default Autoresponse template.

-jason b.

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