[rt-users] Editing Current Templates

[Jason B.]

Hello,

I need to edit one of the current templates that are sent out when  
someone creates a ticket in RT.  Could I edit the database for the  
Template table or would it be better to just create a custom  
template?  I was reading in the O'Reilly Rt Essentials book that you  
should never edit the database.  I just need to edit a sentence for  
the Default Autoresponse template.

Thanks,
-jason b.