[rt-users] Editing Current Templates

[Thomas Sibley]

Jason B. wrote:
> I need to edit one of the current templates that are sent out when  
> someone creates a ticket in RT.  Could I edit the database for the  
> Template table or would it be better to just create a custom  template?  
> I was reading in the O'Reilly Rt Essentials book that you  should never 
> edit the database.  I just need to edit a sentence for  the Default 
> Autoresponse template.

Edit the template via the RT web interface:

Configuration -> Global -> Templates

Hope that helps,
Tom