[rt-users] Double emails

Paul O'Rorke paul at paulororke.net
Thu Dec 29 15:34:25 EST 2005

Hi All,

I've looked around this list but don't seem to have found a solution to 
my problem so I wonder if anyone can help.

I'm running RT 3.4.2 on FC3.  The IT department consists of only my 
supervisor and myself who are both on the admincc list.   When either of 
us create a ticket we get 2 copies mailed of each transaction since we 
are then both requestors and admincc.  Would I need to mod the 
oncorrespond scrip with a conditional to send only one mail in the event 
that an email address is repeated or is there a better/simpler way?  
I've never written a line of perl...

I can change the list of recipients when corresponding via the RT web 
interface but would like to stop this behaviour from the outset so email 
alone can be used.


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