[rt-users] Double emails

[Ruslan Zakirov]

Search in archives. You need scrip that notifies requestors and aminccs at once.

On 12/29/05, Paul O'Rorke <paul at paulororke.net> wrote:
> Hi All,
>
> I've looked around this list but don't seem to have found a solution to
> my problem so I wonder if anyone can help.
>
> I'm running RT 3.4.2 on FC3.  The IT department consists of only my
> supervisor and myself who are both on the admincc list.   When either of
> us create a ticket we get 2 copies mailed of each transaction since we
> are then both requestors and admincc.  Would I need to mod the
> oncorrespond scrip with a conditional to send only one mail in the event
> that an email address is repeated or is there a better/simpler way?
> I've never written a line of perl...
>
> I can change the list of recipients when corresponding via the RT web
> interface but would like to stop this behaviour from the outset so email
> alone can be used.
>
> Thanks
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--
Best regards, Ruslan.